FAQs


  • Do you have a physical store?

  • We do not have any retail stores at the moment. However, if there is something that you would like to try-on before purchasing, drop us a message on Instagram or email us at hello@kleo.sg. We could arrange for you to pop by our office located at Tai Seng (5min walk from Tai Seng MRT station), by appointment only. We are typically open on Mondays and Wednesdays, from 9.30am to 3pm.

    We also have ad hoc pop-up events where we will get to meet you lovely people! For updates on the dates and location of such events, please subscribe to our newsletter and follow us on Instagram.

  • When will I receive my order?

    Orders will take typically 1-3 working days to process. Our local courier team will take 1-3 working days to deliver the parcel to your doorstep. You may check your order status on our live chat function found at the bottom of the screen.

  • Size Guide (Espadrilles)

  • Sizing for our espadrilles runs true.

    However, as with all handmade espadrilles - fitting will be a little snug at the start and requires a few wears before the canvas would stretch to mould your feet comfortably. If you have wider feet or are in-between sizes though, we would recommend that you size up!

    If you require further help on sizing matters, feel free to chat us up here!

    For more information on caring for your Espadrilles, you may refer to this.

  • Size Guide (Huarache Sandals)

  • Sizing for our Huarache Sandals runs true.

    Due to the handwoven nature of the leather, your pair should fit snugly initially, and then mold to your feet over time as the leather softens. You may refer to the Size Conversion Chart available on each product page for more information on the size to take.

    If you require help on sizing matters, feel free to chat us up here!

    For more information on caring for your Huaraches, you may refer to this.

  • The item that I want is currently out-of-stock

  • Our footwear is handmade in small batches for optimal quality control and thus will take some time (usually around 2 weeks) for us to prepare the next batch, for the popular designs and sizes. You may consider joining the waiting list that can be found on each product page so that you will be notified once the shoes are restocked!

    If you are thinking of getting a larger size (EUR41-43), please talk to us! We can do a backorder for you. In this case, we send you an invoice for the item you want, and you make payment to secure your order. We will send it to you once shipment arrives!

  • Would you be launching another good assembly x Kléo edition soon?

  • Each collaboration is only available for a limited period of time. This helps us preserve exclusivity for our customers - so it’ll be less likely to bump into someone wearing the exact same shoe as you! For the same reason, we also do not reproduce past designs.


    You may refer to our webstore for other cute designs, or look forward to the next collaboration! In the meantime you may follow us on our Instagram for updates, so you may snag a pair the next time!

  • I want to purchase something as a gift, but not sure which to get!

  • We have just the perfect suggestion for you - Gift Cards! 

    Available in denominations of $20, $50 and $80. Just add it to the cart and leave a personalised message to your loved ones before you check-out. The best part? There is no expiry date. Fuss-free!

  • I have a great suggestion for you!

  • We are constantly learning and trying to improve ourselves. If you have any feedback to share - whether it’s about a design that you would like to see, or service you would like to have, do not hesitate to let us know at hello@kleo.sg